Infographic: Building a More Efficient Quote-to-Cash Cycle for Your Business

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COMMERCIAL INFORMATION SOLUTIONS 1 MBenchmarkSurvey_110308.pdf 2 3 MBenchmarkSurvey_110308.pdf 4 Contact Us Today For more information about Equifax analytics and technology solutions to support your business credit and collections needs, visit or call 1-877-780-1839. EFX-USA-00XXX-07/09/2013 Equifax and EFX are registered trademarks of Equifax Inc. Inform > Enrich > Empower is a trademark of Equifax Inc. Copyright © 2013, Equifax Inc., Atlanta, Georgia. All rights reserved. Faster, Stronger, More Profitable: Building a More Efficient Quote-To-Cash Cycle for Your Business Quote-to-cash ( QTC ) describes a series of key customer-facing functions: For many companies, however, the QTC process isn't as smooth or efficient as it should be due to: Quote a fee for your service or product Allows an efficient & seamless handoff from each activity to the next Ensures high-quality customer service and support Reduces financial risk through the use of integrated data and analytics Sales & marketing Customer service & support Credit & collections Contract with the customer Cash out and settle your account The quote-to-cash (QTC) process should deliver a 360-degree view of your customers that integrates sales and marketing, credit and collections, and customer service/support. The ideal QTC process: All four problems can be solved with cutting-edge technology that integrates credit risk, collections and analysis with your organization's CRM toolset—giving you the power to expedite the debt recovery process, reduce financial risk, improve efficiency, and boost your company's profitability. Data gaps between CRM and credit/collections functions Just 27% of companies use integrated applications to manage and monitor financial risk. 1 A lack of visibility across the customer lifecycle Fewer than 1 in 5 companies are able to create a single view of the customer. 2 A lack of effective decision-making tools to manage financial risk Only 18% of companies have implemented a risk management dashboard or reporting process. 3 Manual, inefficient credit and collection processes Only 26% of companies have automated their billing processes, and 99% admit they still spend "a lot" of time on processes that could be automated. 4 Integrate credit/collections with other customer-facing functions for greater transparency across departments Streamline and automate the credit risk management and collections process Reduce operational inefficiencies Provide real-time data insights that enable informed decisions immediately Understand your financial risk across your customer base Provide a more accurate view of your own financial forecast Manage marketing, sales, service, credit, and collection data across a single platform Track customers' credit risk in real time, based on data from a variety of internal and external data sources REAL TIME Prioritize collections activity based on customer risk level There are two options when you choose to automate your QTC process: cloud-based and on-premise. Today's cloud-based solutions offer several advantages: Needs infrastructure and specialized resources Can usually only be accessed on-premise Add modules as needed Need expert help to update versions Must purchase additional servers and equipment to meet demand Your employees are responsible for maintaining security 1 2 3 4 Close the loop in your CRM cycle… Tools that integrate customer data, credit and AR data, and portfolio analytics can help you: Choosing a Solution: Cloud-based or On-premise On-premise Low operating costs – no infrastructure Can be accessed from anywhere Comes with complete functionality New features added immediately Scalable to meet growing demand Securely managed by expert consultants Cloud It's time to close the quote-to-cash gap with integrated analytics and technology tools that help you know your customers, operate more efficiently, and improve your bottom line.

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